Returns & Refund Policy
Bongiovi Brand – Returns & Refund Policy
This Returns & Refund Policy applies to purchases made through the website www.bongiovibrand.co.uk and is operated by RAYL Group GmbH.
We want you to be satisfied with your purchase. This policy explains your rights regarding cancellations, returns, and refunds.
1. Your Right to Cancel (Cooling-Off Period)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period expires 14 days after the day you receive your goods.
To exercise your right to cancel, you must inform us of your decision by contacting us using the details below.
2. How to Cancel an Order
To cancel your order, please contact us by email and include your order number and contact details.
Email: support@bongiovibrand.com
Once we receive your cancellation request, we will confirm the process for returning the goods.
3. Returning Goods
If you cancel your order, you must return the goods within 14 days after informing us of your cancellation.
Items must be:
unused
unopened
in their original packaging
in resalable condition
Unless the goods are faulty or incorrect, the customer is responsible for the return shipping costs.
4. Refunds
Once we receive the returned goods and verify their condition, we will process your refund.
Refunds will include the standard delivery cost originally paid for the order (if applicable), but do not include additional delivery costs for express or premium shipping options.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
We may delay the refund until we have received the returned goods or proof that they have been sent back.
5. Faulty, Damaged, or Incorrect Products
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
We may request photos or additional information to resolve the issue quickly. In such cases, we will arrange a replacement, refund, or appropriate solution.
6. Food and Perishable Products
For hygiene and food safety reasons, food products cannot be returned once opened or if the seal has been broken, unless the item is faulty or damaged upon arrival.
7. Contact Information
RAYL Group GmbH
Sennhofweg 22B
4310 Rheinfelden
Switzerland
Email: support@bongiovibrand.com
Website: www.bongiovibrand.co.uk
© 2026 Bongiovi Brand. All rights reserved.