Privacy Policy

1) Information about the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest in our company and products. This Privacy Policy explains how we collect, process, and protect your personal data when you use our website. Personal data means any information that can identify you directly or indirectly.

1.2 Controller responsible for data processing

The controller responsible for data processing on this website is:

RAYL Group GmbH
Sennhofweg 22B
4310 Rheinfelden
Switzerland

Phone: +41 79 430 72 49
Email: support@bongiovibrand.com
Website: www.bongiovibrand.co.uk

1.3 Data security

For security reasons and to protect the transmission of confidential content, this website uses SSL/TLS encryption. You can recognise an encrypted connection by the “https://” prefix and the lock symbol in your browser’s address bar.

2) Data collection when visiting our website

When you visit our website for informational purposes only, we collect the data that your browser automatically transmits to our server (so-called server log files). This may include:

  • pages visited

  • date and time of access

  • amount of data transferred

  • referring website (referrer URL)

  • browser type and version

  • operating system used

  • IP address (possibly anonymised)

The processing of this data is based on our legitimate interests in maintaining the security and stability of our website in accordance with Article 6(1)(f) UK GDPR.

The data is generally not shared with third parties unless there are specific indications of unlawful use.

3) Cookies and consent management

3.1 Use of cookies

Our website uses cookies and similar technologies to provide certain functions and improve user experience. Cookies are small text files that are stored on your device.

We may use:

  • Session cookies (deleted automatically after your visit)

  • Persistent cookies (stored for a longer period)

3.2 Legal basis

Where cookies are not strictly necessary, they are used only with your consent in accordance with Article 6(1)(a) UK GDPR and the UK Privacy and Electronic Communications Regulations (PECR).

Technically necessary cookies are used on the basis of:

  • Article 6(1)(f) UK GDPR (legitimate interest in a functioning website), or

  • Article 6(1)(b) UK GDPR where cookies are necessary for contract performance.

3.3 Managing consent

You can change or withdraw your consent at any time using the cookie consent tool on our website.

3.4 Browser settings

You can also manage or delete cookies through your browser settings. Disabling cookies may limit certain website functions.

4) Contacting us

If you contact us (for example via contact form or email), we process the personal data you provide in order to handle your request.

Legal basis:

  • Article 6(1)(f) UK GDPR – legitimate interest in responding to inquiries

  • Article 6(1)(b) UK GDPR – where the request relates to the conclusion of a contract

Your data will be deleted once the request has been fully processed unless statutory retention obligations require longer storage.

5) Customer account and contract processing

If you create a customer account or place an order, we process personal data necessary for the performance of the contract.

Legal basis: Article 6(1)(b) UK GDPR

You may request deletion of your customer account at any time. Data will then be deleted or restricted in accordance with legal retention obligations.

6) Direct marketing and newsletters

6.1 Newsletter with consent

If you subscribe to our newsletter, we process your email address to send you marketing communications.

The newsletter is sent only with your consent (Article 6(1)(a) UK GDPR).
To verify your registration, we use a double opt-in procedure and may store the time and IP address of registration.

You may unsubscribe at any time via the link provided in each newsletter or by contacting us directly.

6.2 Marketing to existing customers

If you have previously purchased products from us, we may send you offers for similar products where permitted by law.

Legal basis: Article 6(1)(f) UK GDPR (legitimate interest in marketing).

You may object to such communications at any time.

7) Data processing for order fulfilment

7.1 Shipping providers

For the purpose of delivering goods, we may share necessary personal data (such as name and delivery address) with shipping providers.

Legal basis: Article 6(1)(b) UK GDPR.

7.2 Payment providers

For payment processing we may share payment information with payment service providers, including for example:

  • Stripe

  • PayPal

  • Klarna

The privacy policies of the respective payment providers apply.

8) International data transfers

If we use service providers located outside the UK or European Economic Area, personal data will be transferred only where appropriate safeguards are in place.

This may include:

  • Standard Contractual Clauses approved by the UK Information Commissioner’s Office

  • additional contractual or technical safeguards

Legal basis: Article 46 UK GDPR and, where required, your consent.

9) Social media integrations

Our website may contain links to social media platforms or embedded content from third-party providers.

When such content is activated, a connection to the servers of the respective provider may be established and personal data (such as your IP address) may be transmitted.

Where required, this occurs only with your consent via the cookie consent tool.

10) Embedded videos

If videos from platforms such as YouTube are embedded, cookies may be set and personal data processed.

Where required, this occurs only with your consent under Article 6(1)(a) UK GDPR.

11) Online marketing and analytics

We may use online marketing and analytics technologies such as:

  • Google Ads conversion tracking

  • remarketing technologies

These services are used only with your consent where required.

You may withdraw consent at any time using the consent management tool on our website.

12) Your rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • right of access (Article 15)

  • right to rectification (Article 16)

  • right to erasure (Article 17)

  • right to restriction of processing (Article 18)

  • right to data portability (Article 20)

  • right to object to processing (Article 21)

  • right to withdraw consent (Article 7(3))

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.

13) Right to object

Where we process personal data on the basis of legitimate interests, you have the right to object at any time for reasons relating to your particular situation.

If personal data is processed for direct marketing purposes, you may object at any time and your data will no longer be processed for that purpose.

14) Data retention

We store personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Data processed on the basis of consent will be stored until consent is withdrawn unless another legal basis applies.

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