Shipping Information

We deliver our products reliably and carefully packaged to customers across the United Kingdom and selected international markets.

Available shipping destinations and shipping costs are displayed during the checkout process before you complete your order.

All orders are processed and dispatched as quickly as possible to ensure timely delivery.

Returns and Right to Cancel

If you are a consumer located in the United Kingdom, you generally have the right to cancel your order within fourteen (14) days without giving any reason, in accordance with the UK Consumer Contracts Regulations 2013.

However, this right is subject to certain statutory exceptions, particularly in the case of food products.

Exclusion of Returns for Food Products

The products offered on this website are food products.

Under applicable consumer protection regulations, the right to cancel does not apply to goods:

• which are liable to deteriorate rapidly,

• whose expiry date would be quickly exceeded, or

• which are not suitable for return for health protection or hygiene reasons once delivered.

For these reasons, returns of food products are generally excluded once the products have been delivered.

Goodwill Policy

Regardless of statutory provisions, goodwill requests may be reviewed on a case-by-case basis.

If you experience an issue with your order, please contact us in advance by email so we can review the situation.

Please note that there is no legal entitlement to a refund or exchange in such cases.

Contact

RAYL Group GmbH
Sennhofweg 22B
4310 Rheinfelden
Switzerland

Email: support@bongiovibrand.com
Website: www.bongiovibrand.co.uk

© 2026 Bongiovi Brand. All rights reserved.